Our ticket system requires a valid Item Purchase Code to verify your purchase, so if you received the Item by another purchase, you will not be able to open a new support ticket. However, you will still be able to read our FAQ sections and search for related tickets that most likely will help you in most of the cases. It is the job of the theme/template author to provide you support about their integrated plugins, so in a case you did not find an answer here, you have to contact with them. Providing you support is the responsibility of the author whom you purchased your item from.
You are having difficulties to update your bundled plugins via automatic updater?
So how can we update?
No, we are only trying to help you as further as we can but please do not ask for theme customization. Besides, good ideas always welcome for upcoming theme updates.
Product support includes:
Make sure you are using the most up-to-date version of the item
We are working really hard to test everything and keep the plugin as bug-free as possible. However, there is no perfect software and our products are not an exception either. We strongly recommend you to use the most up-to-date version of the Item before reporting any issues. We are relying on your feedback and there is a good chance that we have already fixed an issue you may experience. You can check the last update date on the Item's page on Envato marketplaces.
Check online documentation. Online documentation links available on item description pages (themeforest.net)
Product support does not include:
We understand that most of our customers are not programmers, that is why we will also help you with issues caused by other components (plugins, themes, etc) and we will provide you instructions to help fixing your problems, even if it is not directly related to our Items. Although, we cannot guarantee that we will be able to fix every issue caused by faulty 3rd party components.
As we noticed recently, a plugin named Word Fence causing the issue, please deactivate it or set it to learning mode if you have it. If you don't have the plugin, probably your server returning an unexpected error on AJAX calls, so I need to see it in place. Please grant us temporary wp-admin panel access.
Please visit https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error there you can find the solution.